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At Guildcrest we are committed to ensuring your privacy is protected. This privacy policy sets out how we collect and processes your personal data through your use of this website and the information you provide directly to us. It will also tell you about your privacy rights and how the law protects you.

The personal data we hold is held with consent, it is accurate, relevant and adequate. It is kept secure, and up to date and is not retained for longer than necessary. We adhere fully to the Data Protection Act 1998 and General Data Protection Regulation (EU) 2016/679.

By using our site you confirm that this privacy policy has been read and understood.

Please note additional terms and conditions are applicable on our Referral Scheme page.


The personal information commonly collected from you to provide and improve on our service to you may include the following:

  • Your full name and contact details (this will include your contact telephone number, email address and postal address).

  • Your communications with us, including a record of the email or telephone correspondence you created when you contact us.

  • Usage information about visits to our website and use of our site. This is to enable our website to remember information about you and your preferences. Please read our Cookie Policy for further information.

Your personal information may be used for the following purposes:

  • To fulfil our obligations to you when providing you with our services.

  • Communication with you during the period we are providing a service to you.

  • To share your information with others where necessary to fulfil our services for you or where acting as agent for a third party on your behalf.

  • To provide analysis or valuable information so that we can improve our service to you.

  • To provide you, or to enable third parties to provide you with information about goods or services we feel may interest you, where permission has been given or you are an existing customer.

  • To notify you about changes to our service.

  • To ensure that content from our site is accessible and to detect and address any technical issues.

  • To allow you to participate in interactive features of our site.

  • We will not share your information with third parties for marketing purposes.

We will retain your personal data for different periods of time, depending on the service(s) that you have chosen with us. We keep your personal data in accordance with the regulations or in the event of a legal claim or complaint.

Failure to provide information

If you fail to provide personal information that we are required to collect from you, by law or under the terms of a contract we have with you, we may not be able to perform the contract we have or are trying to enter with you. Products and services may also be cancelled.


By using this site, you agree to the collection and use of information in accordance with this policy.

You do have the right to withdraw any consent you have given us to process your personal data. Please note if your consent is withdrawn, it will not affect the lawfulness of any processing of your personal data that we carried out before your consent was withdrawn. Should you change your consent preferences at any time contact Guildcrest Commercial Ltd:


By email:


Or in writing to:

Office 4

Maple Leaf Business Park

Ramsgate, Kent

CT12 5GD


If you wish to raise a complaint regarding the way we have handled your personal data, please contact us in writing. Please send your letter to:

Office 4

Maple Leaf Business Park

Ramsgate, Kent

CT12 5GD

If you are not satisfied with our response, you can write to the Information Commissioner's Office. Further details can be found at or call 0303 123 1113

For The Data Protection Act 2018 and General Data Protection Regulation (EU) 2016/679, the data controllers are Guildcrest Commercial Ltd. Their office is registered in England under company registration number 12679889 and whose registered address is:

Office 4

Maple Leaf Business Park

Ramsgate, Kent

CT12 5GD


If you have any questions or would like further information regarding our Privacy Policy, please contact us by email sales


Guildcrest Commercial LTD, registered in England, company registration number 12679889. Registered office of Guildcrest Commercial Ltd is:

Office 4

Maple Leaf Business Park

Ramsgate, Kent

CT12 5GD

Guildcrest Commercial Ltd is VAT registered. VAT registration number 12679889.

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